Terms and Conditions for use of e-commerce

Terms and Conditions for use of e-commerce


The website is operated by TANGRAM SOLUTIONS. Throughout the site, the terms “us”, “we”, and “our” refer to TANGRAM SOLUTIONS. TANGRAM SOLUTIONS offers this website, including all of the information, tools and services available to you. The USER is bound by the acceptance of all of the terms, conditions, policies and notifications herein established.

By visiting THE COMPANY Site and/or purchasing something from it, the USER participates in the “Service” and accepts the following terms and conditions (“Terms of Service”, “Terms”), including all of the additional terms and conditions and the policies that are referred to in this document and/or are available through hyperlinks. These Service Conditions apply to all USERS of the site, including but not limited to users that are visitors, suppliers, clients, traders, and/or content collaborators.

Please, read these Terms of Service carefully prior to accessing or using THE COMPANY website. By accessing or using any part of the site, the USER accepts the Terms of Service. If the USER does not agree with all of the terms and conditions of this agreement, then they must not access the web page o use any of the services. If the Terms of Service are consider to be an offer, the acceptance is expressly limited to these Terms of Service.

Any new function or tool that is added to the current store, will also be subject to the Terms of Service. The USER can review the updated Terms of Service, at any time on this page. THE COMPANY reserves the right to update, change or replace any part of the Terms of Service through the publication of updates and/or changes in its website. It is the USER’S responsibility to check this page periodically to verify if changes have been made. The USER’S continued use or access to the website after the publication of any change constitutes the acceptance of the same.


By using this site, the USER declares that they are of legal age in their state or province of residence.

The USER may not use THE COMPANY’S products for any illegal or non-authorized purpose, nor may they, in the use of the Service, violate any law in their jurisdiction (including but not limited to copyright laws).

The USER must not transmit worms, virus or any code of a destructive nature.

Failure to comply with or violation of any of these Terms will permit immediate cancellation of the USER’S Services.


THE COMPANY reserves the right to reject the provision of service to any person, for any reason and at any time.

The USER understands that their content (with the exception of their credit card information), may be transmitted without encryption and involve (a) transmission through various networks; and (b) changes to adjust or adapt it to technical requirements for connection to networks or devices. Credit card information is always encrypted during the transmission through the networks.

The USER agrees not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or access to the Service or any contact on the website through which the service is provided, without the express written consent on behalf of THE COMPANY.

The titles used in this agreement are included only for convenience and do not limit or affect these Terms.


THE COMPANY does not hold itself responsible if the information available on this site is not exact, complete or up-to-date. The material on this site is provided only as general information and should not be depended on r used as the only source for decision making without prior consultation, and more precise, complete and timely information. Relying on the material of this site is at the USER’S own risk.

This site may include certain historical information. The historical information, is just that, and is provided only for reference. THE COMPANY reserves the right to modify the content of this site at any time, but is not obligated to update any of the information on the site. The USER accepts that it is their responsibility to monitor the changes on the site.


The prices of THE COMPANY’S products are subject to change without prior notice. THE COMPANY reserves the right to modify or discontinue the Service (or any part of its content) at any time without prior notice. THE COMPANY will not be held responsible to the USER or any third party for any modification, price change, suspension or discontinuation of the Service.


Certain products or service may be available exclusively on line through the website. These products or services may have limited quantities and be subject to return or exchange only according to THE COMPANY’S return policy.

THE COMPANY has made a significant effort to show the colors and the images of its products, in the store, with the greatest color precision possible. It cannot guarantee that the USER’S computer’s monitor will show the colors in an exact way.

THE COMPANY reserves the right, but is not obligated, to limit the sales of its products or services to any person, geographic region or jurisdiction. THE COMPANY may exercise this right on a case-by-case basis. THE COMPANY reserves the right to limit the quantities of the products or services it offers. All of the product descriptions or prices of the products are subject to change at any time without prior notice, at the sole discretion of THE COMPANY. THE COMPANY reserves the right to discontinue any product at any time. Any offer of a product or service made on this site is void where prohibited.

THE COMPANY does not guarantee that the quality of the products, services, information or other material purchased or obtained by the USER will meet their expectations, or that any error in the Service will be corrected.


THE COMPANY reserves the right to reject any order that is placed with it. THE COMPANY may, at its discretion, limit or cancel the quantities purchased by individual, household, or order. These restrictions may include orders placed by or under the same client account, the same credit card, and/or orders that use the same invoice and/or delivery address.

In the case that THE COMPANY make a change or cancels an order, it will try to notify the USER, contacting them by email and/or billing address /telephone number provided at the time the order was placed. THE COMPANY reserves the right to limit or prohibit orders that, in its judgment, appear to be placed by concessionaires, re-sellers or distributors.

The USER promises to provide current, complete, and accurate information of the purchase and account used for all of the purchases made in THE COMPANY’S store. THE COMPANY promises to immediately update the USER’S account and other information, including their email address and credit card numbers and expiration dates, so that it can complete the USER’S transactions and contact them whenever it is necessary.

For further details, please review THE COMPANY’S Return Policy.


THE COMPANY’S return policy applies for a period of 14 days.

After said time period, refunds or exchanges cannot be offered. To be eligible for a return, the article must not be used and must be in the same conditions in which it was received. It must also be in its original packaging. With the exception of software, of which returns are not accepted.

To complete the refund, THE COMPANY requires its receipt or proof of payment.

Please do not send the return to the manufacturer.


Once the return is received and inspected, THE COMPANY will send an email to notify THE user that the return has been delivered. THE COMPANY will also notify the USER if the refund has been approved or rejected. If the refund is approved, then it will be processed and a credit will automatically be applied to the USER’S credit card or original payment method, which will be visible within a few days.

Late or lost refunds

If the refund has not yet been received, please check with the bank account again.

After contacting the credit card company, it may take several days until the credit is officially published in the account:

The next step is for the USER to contact their bank. It frequently occurs that some time passes before a credit is processed.

If the USER has taken all of these steps and still has not received their refund, please contact THE COMPANY at inf@tangramsolutions.es.

Sale items

Only items sold at full price will be eligible for refunds, unfortunately sale items are not eligible for refund.


Only articles that are defective or damaged will be exchanged. If an exchange for the same article is required, send an email to inf@tangramsolutions.es and send the article to: Calle Riansares, 9, Villaviciosa de Odón, Madrid, 28670, Spain.


To return the product, it must be sent to: Calle Riansares, 9, Villaviciosa de Odón, Madrid, 28670, Spain.

The USERS will be responsible for the payment of the shipping costs to return the article. Shipping costs are not refundable. If a refund is granted, the cost of delivery of the refund will be deducted from the refund.

Depending on where the USER’S location, the time it takes to receive the exchanged product, may vary.


It is possible that THE COMPANY will provide the USER access to third party tools which THE COMPANY does not monitor and over which it exercises no control or input.

The USER accepts and recognizes that THE COMPANY provides access to this type of tool “as is” and “as available” without guarantees, representations or conditions of any kind and with no type of support. THE COMPANY will not be held responsible for anything derived from or related to the USER’S use of tools provided by third parties.

Any use the USER makes of the optional tools that are offered on the site is done at their own risk and discretion and they should make sure that they are familiar with and approve the terms of use under which these tools are provided by the third party suppliers.

It is also possible that, in the future, THE COMPANY offers you new services and/or characteristics through the website (including the launch of new tools and resources). These new characteristics and/or services are also subject to these Terms of Service.


Certain content, products and services available through THE COMPANY’S Service may include material from third parties.

Relationships with third parties on this site may direct the USER to third party websites that are not affiliated to THE COMPANY. THE COMPANY will not be held responsible for examining nor evaluating the content or its exactness and does not guarantee nor will it assume any obligation or responsibility for any third party material or websites, or for any material, products or services offered by third parties.

THE COMPANY will not be held responsible for any damage, or damages related to the acquisition or use of goods, services, resources, contents, or any other transaction carried out in connection with third party websites. Please carefully review the policies and practices of third parties and ensure that they are understood them prior to participating in any transaction. Complaints, demands, inquires or questions with respect to third parties should be directed to the third party.


If, at THE COMPANY’S request, the USER sends certain specific presentations (for example the participation in a contest) or without a request on behalf of THE COMPANY, the USER sends creative ideas, suggestions, proposals, plans or other materials, by email, post, or in any other way (collectively, ‘comments’), the USER accepts that THE COMPANY can, at any time, and without restriction, edit, copy, publish, distribute, translate or use for any medium comments that have been sent to it by the USER. THE COMPANY does not have, nor will have any obligation (1) to maintain any comment in confidentially; (2) to pay any compensation for comments; or (3) to reply to comments.

THE COMPANY may, but is not under obligation to, monitor, edit or remove content that it considers illegitimate, offensive, threatening, slanderous, defamatory, pornographic, obscene or objectionable or in violation of the intellectual property of any of the parties or of the Terms of Service.

The USER accepts that their comments shall not violate the rights of third parties, including copyright, trademark, privacy, personality or other personal or property rights. Likewise, the USER accepts that their comments will not contain defamatory, illegal, abusive, or obscene material, or contain software viruses or other types of malware that could, in any way, affect the functioning of the Service or of any other related website. The USER may not use a false email address, an illegitimate identity, or deceive either third parties or THE COMPANY with respect to the origin of its comments. The USER is the only party responsible for its comments and their accuracy. THE COMPANY does not assume responsibility and will not assume any obligation with respect to the comments published by the USER or any third party.


Registration of personal information on the site will be governed by the Privacy Policy of THE COMPANY.


Occasionally THE COMPANY’S website or Service may contain typographical errors, inaccuracies or omissions that may be related to product descriptions, prices, promotions, offers, product shipping costs, transportation times and availability THE COMPANY reserves the right to correct such errors, inaccuracies and omissions and to change or update the information or cancel orders if any information of the Service or on any related website is inaccurate at any time, without prior notice (including after the USER has placed an order).

THE COMPANY does not assume any obligation to update, correct, or clarify the information of the Service o on any related website, including, but not limited to, the price information, except when required by law. No updated specification or date of actualization applied to the Service or to any related website, should be considered as an indication that all of the information of the Service or any related website has been modified or updated.


In addition to other prohibitions such as those established in the Terms of Service, it is prohibited to use the site or its content: (a) for any illegal purpose; (b) to request that others perform or participate in illicit acts; (c) to violate any regulation, rule, international, federal, provincial or state law, or local ordinances; (d) to infringe or violated the intellectual property pertaining to THE COMPANY or third parties; (e) to harass, abuse, insult, harm, defame, slander, discredit, intimidate or discriminate for reasons due to gender, sexual orientation, religion, ethnicity, race, age, nationality or handicap; (f) to present false or deceptive information; (g) to upload or transmit viruses or any other type of malware code that is or may be used in any way that may interfere with the functionality or functioning of the Service or of any related website, other sites or Internet; (h) to collect or trace other’s personal information; (i) to generate spam, phish, pretext, spider, crawl, or scrape; (j) for any immoral or obscene purpose; or (k) to interfere with or evade the Service security systems or that of any related website. THE COMPANY reserves the right to suspend the use of the Service or of any related website due to the violation of any the prohibited uses.


THE COMPANY does not guarantee or ensure that the use of the Service will not be interrupted, imprecise, secure or free of errors.

THE COMPANY does not guarantee that the results that may be obtained by using the service will be exact or trustworthy.

The USER accepts that occasionally THE COMPANY may take the service off-line for indefinite time frames or cancel the Service at any time without prior notice.

The USER expressly accepts that the use of, or the possibility of using, the Service is done so at its own risk. The Service and all of the products and services provided by the Service are (except those expressly mentioned by THE COMPANY) provided “as is” and “as available” for their use, without any type of representation, guarantee or other condition, be is express or implied, including all of the guarantees or conditions implicit in the sale, sale quality, the aptitude for a particular purpose, durability, title and no infringement.

Under no circumstances will TANGRAM SOLUTIONS, its directors, officials, employees affiliates, agents, contractors, interns, suppliers or service providers be responsible for any damage, loss, demand, or harm, direct or indirect, incidental, punitive, special or as a consequence of any kind including but not limited to, loss of benefits, loss of income, loss of savings, loss of data, replacement costs, or any other similar damage, be it contractual, grievance (including negligence), strict responsibility or any other way, as a consequence of the use of any of the services or products acquired through the Service, or for any other claim related in any way with the use of the Service or any product, included but not limited to, any error or omission in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) published, transmitted, o that is made available through the Service, including if a warning has been made. Due to the fact that in some states or jurisdictions the exclusion or limitation of responsibility for consequential or incidental damages is not permitted, in these states or jurisdictions, the responsibility of THE COMPANY will be limited to the maximum permitted by law.


The USER accepts to indemnify, defend and hold harmless TANGRAM SOLUTIONS and its holding companies, subsidiaries, affiliates, partners, officials, directors, agents, contractors, concessionaires, service providers, subcontractors, internal suppliers, and employees, from any claim or demand, including reasonable attorney’s fees, act by any third party caused or as a result of its non-compliance with the Service Conditions or of the documents of reference they include, or the violation of any law or the rights of any third party.


In such case that it is determined that any of the provisions of these Service Conditions are illegal, void or may not be executed, said provision will be, nonetheless, used to obtain the maximum measure permitted by the applicable law, and the non-executable par will be considered separate from these Terms of Service; said determination will not affect the validity of the applicability of the remaining outstanding provisions.


The obligations and responsibilities of the parties that have been assumed prior to the termination date will survive this agreement and all of its effects.

These Service Conditions will remain in force until terminated by either party. The USER may terminate these Service Terms at any time by notifying THE COMPANY that it no longer desires to use THE COMPANY’S Service, or when it stops using the site.

If in THE COMPANY’S judgment, the USER fails, or is suspected to have failed, to comply with any term or provision of these Service Conditions, THE COMPANY may also terminate this agreement at any time without prior notification, and the USER will continue to be responsible for all of the outstanding amounts up to and including the termination date; and/or in consequence THE COMPANY may deny access to any and all of its Services.


Should THE COMPANY fail to exercise or make good on any right or provision of these Service Conditions it will not constitute the resignation of said right or provision.

These Service Conditions or operating policies published by THE COMPANY on this site or with respect to the Service constitute the entire agreement and understanding between the USER and THE COMPANY and govern the use of the Service and supersede any and all other prior agreement, communications and proposals, whether written or oral, between the USER and THE COMPANY (including, but not limited to, any prior version of these Terms of Service).

Any ambiguity in the interpretation of these Services Conditions will not be interpreted against the editing team.


These Service Terms and any other separate agreement where THE COMPANY provides services to the USER will be governed and interpreted in conformance with the laws of Calle Riansares, 9, Villaviciosa de Odón, Madrid, 28670, Spain.


The USER may review the most current Service Terms at any time on this page.

THE COMPANY reserves the right, at its sole discretion, to update, modify or replace any part of these Service Conditions by publishing the updates and the changes on THE COMPANY website. It is the responsibility of the USER to periodically review THE COMPANY website to verify the changes. Use of or access to THE COMPANY WEBSITE after the publication of any change in these Service Terms implies acceptance by the USER of said changes.


Questions about the Service Terms should be sent using the form on THE COMPANY contact page.